At NEXUS, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the NEXUS application and website.
1. Information We Collect
The information collected depends on the features and services you use and may include:
- Account Information: Email address, authentication records, and account identifiers.
- Configuration Data: Local save files and profile logic. Configuration content remains local unless you intentionally submit it for support or opt in to a future cloud feature.
- Usage and Diagnostic Data: Application version, operating system, errors, crash information, and limited anonymous performance statistics used to improve reliability.
- Transaction Information: License type, payment status, transaction identifiers, and limited billing records supplied by the payment processor. NEXUS should not request full payment-card numbers by email or telephone.
- Support Communications: Information you provide when contacting us by email, telephone, or the support form.
2. How We Use Information
- Create and manage accounts.
- Authenticate users and deliver license access.
- Provide updates, support, and troubleshooting.
- Process purchases, refunds, and billing inquiries.
- Monitor reliability, prevent fraud, and protect the service.
- Improve the application and website.
3. Sharing of Information
Information may be shared with service providers that support payment processing, authentication, hosting, email delivery, analytics, security, and customer support. Information may also be disclosed when required by law, to protect users or the service, or as part of a business transfer.
4. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No storage or transmission system is completely secure, and absolute security cannot be guaranteed.
5. Data Retention
Information is retained only as long as reasonably necessary to provide the services, maintain security, resolve disputes, process transactions, and satisfy legal or accounting obligations. Local configuration files remain under the user’s control.
6. Your Choices
You may contact NEXUS to request reasonable access, correction, or deletion of account information, subject to verification and any records NEXUS must retain for security, legal, fraud-prevention, or accounting purposes.
7. Children’s Privacy
The services are not directed to children under 13, and NEXUS does not knowingly collect personal information from children under 13.
8. Third-Party Services
Payment processors, hosting providers, game platforms, authentication providers, and external websites have their own privacy practices. This policy does not control their independent activities.
9. Policy Changes
This Privacy Policy may be updated as the services, vendors, and legal requirements change. The updated page will display a revised date.
10. Contact Us
Questions and privacy requests may be sent to info@highcloudnexus.com or made by telephone at (616) 274-4594. Email is recommended for requests that require a written record.